If you want to exclude the execution of a trigger action for certain phone numbers by an exact match, you must add the code corresponding to the trigger event to the trigger condition\filter.
- “Change of order” and “After trigger for order”
- “Change of the customer information”, “The customer visited the site”, “The customer did not visit the site”, “The customer left the site” and “After trigger for customer”.
- “New call” and “Missed call”.
Note
For the “Change of order” and “After trigger for order” events:
order.phone != '+74951111111'
The trigger will not be executed in case of the exact match of the phone number +74951111111 in the order.
order.phone not matches '7495'
The trigger will not be executed if the phone number contains 7495
For the “Change of the custimer information”, “Customer visited the site”, “Customer did not visit the site”, “Customer left the site” and “After trigger for customer” events:
customer.phones | every(phone =>phone != '+74951111111')
The trigger will not be executed if there is no phone number in the customer’s phone number list +74951111111
customer.phones | every(phone =>phone not matches '7495')
The trigger will not be executed if there is no phone number in the customer’s phone number list that contains 7495
For the “New call” and “Missed call” events:
call.phone != '+74951111111'
The trigger will not be executed if the customer’s phone number is +74951111111
call.phone not matches '7495'
The trigger will not be executed if the customer’s phone number does not contain 7495