Communication settings
A detailed guide to creating tools to communicate with customers to improve speed and quality of service.
true
W3sidGl0bGUiOiJTZXR0aW5ncyIsInVybCI6Ii91c2Vycy9hZG1pbmlzdHJhdGlvbi8ifV0=
Settings
/users/administration/
["users","Settings"]
["users","Settings","Communication settings"]
users
Communication settings
A detailed guide to creating tools to communicate with customers to improve speed and quality of service.
How to create a new email template
An email template is an email that (using twig objects) is adapted for each customer with the addition of personalised information (for example, name, order number, order details, etc.).
How to attach a printed form to an email template
This article explains how to attach a printed form to an email template so that it can be sent as an email attachment.
How to create a new SMS template
An SMS template is a message that (using twig objects) is adapted for each customer with the addition of personalised information (for example: name, order number, order details, etc.).
List of chat templates
Learn how templates are created and what data is available to edit manually.
Working with chat templates in customer and order cards
Let's look at how to work with chat templates in an order card using the example of WhatsApp Business integration.
Main notification types
Notifications are short messages about events or tasks that appear automatically in pop-up windows in the bottom right hand corner of the screen. They are also displayed in the site header.
How to create a new notification template
Notification templates are created in the section of the same name in the system administrative settings.
Preview and test sending
The preview window opens in full screen and shows what the email will look like on the desktop and in the mobile version of the email service. You can also test the sending of emails to specific mailboxes in the preview window.