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Dependence of statuses of the product and orders Correspondence of statuses of the product and orders is necessary for their automatic change depending on the link. That is, when the status of an order changes, the status of products in this order changes, and vice versa. false W3sidGl0bGUiOiJTZXR0aW5ncyIsInVybCI6Ii91c2Vycy9hZG1pbmlzdHJhdGlvbi8ifSx7InRpdGxlIjoiUHJvZHVjdCBzdGF0dXNlcyIsInVybCI6Ii91c2Vycy9hZG1pbmlzdHJhdGlvbi9pdGVtLXN0YXR1cy8ifV0= Settings /users/administration/ ["users","Settings"] ["users","Settings","Product statuses"] users

Dependence of statuses of the product and orders

Correspondence of statuses of the product and orders is necessary for their automatic change depending on the link. That is, when the status of an order changes, the status of products in this order changes, and vice versa.

Dependence of order statuses on product statuses

If the statuses of products and statuses of orders were configured in this way (see the picture below), then, in the case when all the products in the order are in the status “Confirmation of availability”, the status of the order will be changed to “Availability confirmed”.

Dependence of product statuses on order statuses

If the statuses of the orders were configured in this way (see the picture below), then after saving these settings in the order with the status “Not satisfied with the price”, the statuses of all products will change to “Customer refusal”.

How does the dependency of order and product statuses in the order work?

Let’s show how the set options in the column “Set the status of products when order status matches” automate the work with products.

For example, the order was being processed, but during the conversation between the customer and the manager, it turned out that it takes a day to assemble and package the product, and the customer needs the product urgently. Then such an order will be transferred to the status “Not satisfied with delivery” with a corresponding comment to the product. The statuses of the product will change to “Return”.

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Previous article
Configuring the correspondence of statuses of products and orders
The setting allows you to automatically change statuses of products depending on the status of the order and vice versa - the status of the order depending on the statuses of uncanceled products in the order.
Next article
Auto return of stock balances by product status
Auto return of stock balances allows you to replenish free stock balances after changing the status of a product for example, to "Return".