Analytics on communications

Instructions for setting up and working with reports for different types of communications.

Operating communications 3

Analytics on personalized emails

This article describes the general statistics on sent emails and email sending dynamics.

Analytics on personalized SMS

This article describes the general statistics on sent SMS messages and sending dynamics.

Chat dialogue analytics

This article describes the general statistics on chats and the dynamics of messages in chats.

Analytics on bulk mailings 2

Mass mailing analytics

This article describes how email sending statistics are collected, in addition to sending dynamics within the framework of mass mailings.

Bulk SMS mailing analytics

This article describes how statistics are collected for SMS sending, in addition to sending dynamics within the framework of bulk mailings.

Chat Analytics 5

Widget "New customers from chats"

The widget shows how many new customers come in chats during the specified period.

”Sales funnel in chats" widget

It allows you to track the entire path of orders, as well as determine the effectiveness of sales through a particular channel. The widget takes into account only orders created through chats.

“Assessing the efficiency of managers in chat” widget

It allows you to assess the performance of a manager in chats according to the established criteria in the chatbot “Assessing the efficiency of managers in chat”. The executive will understand the manager’s growth points when communicating with customers.