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Global calls report by manager The global report displays the total and average indicators related to telephony and calls-related activites for the a manager in the system. false W3sidGl0bGUiOiJBbmFseXRpY3MiLCJ1cmwiOiIvdXNlcnMvYW5hbHl0aWNzLyJ9LHsidGl0bGUiOiJBbmFseXRpY3MgYnkgbWFuYWdlcnMiLCJ1cmwiOiIvdXNlcnMvYW5hbHl0aWNzL21hbmFnZXItYW5hbHl0aWNzLyJ9XQ== Analytics /users/analytics/ ["users","Analytics"] ["users","Analytics","Analytics by managers"] users

Global calls report by manager

The global report displays the total and average indicators related to telephony and calls-related activites for the a manager in the system.

The global report displays the total and average telephony and calls-related metrics over the entire lifetime of the manager in the system, for example, total and average conversation time. Filtering of the reporting list by date, manager and group of managers is available. To configure the columns with parameters, click on the “gear” icon.

Note

When filtering by date, calls on the specified date are taken into account. If the manager did not have any calls, they will not be displayed in the filter results.
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Manager cost-reports
This section of manager-related analytics displays a detailed report on costs for individual employees.
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Online calls report by manager
The online-report displays the total and average telephony indicators for the last manager's session in the system, as well as whether the manager is now online (and their status).