Chat functionality

Simple communication. All messages in a single window. Omnichannel.

Chat settings 3

General chat settings

The system allows you to integrate with popular online chats and messengers. You can also communicate internally between system users from within the chat section.

Activating chat widgets

In the "Widgets" tab you can configure the correspondence between channels and stores. This article explains what this section is for and how you can work with it.

Time limits for chats

In the "Time limits" tab you can configure the visual display of expired dialogues. Time limits can be set both by default for all channels, and for each channel separately.

Working with chats 4

Functions available in chats

This article describes how to reassign dialogues, the different filters that are available, and how to send files to customers.

Quick-replies in chat

To the right of the area where messages are typed, there is a lightning bolt icon. This is used for creating and sending quick replies in the chat. This article describes how to create and use quick-replies.

Working with widgets in the chat window

Widgets are available for quick access from the chat window to the client's data, which can be customized for yourself.