Contents
The table describes the current integration’s features for direct messaging with a TikTok Business Account. To connect an account, follow Connecting TikTok to Simla.com.
Supported features
| Feature | From Simla.com to TikTok | From TikTok to Simla.com |
|---|---|---|
| Text messages | ✔️ | ✔️ |
| Editing a message | ✖ | ✖ |
| Deleting a message | ✖ | ✖ |
| Quoting a message | ✔️¹ | ✔️¹ |
| Forwarding with original message details preserved | ✖ | ✖ |
| Photos | ✔️² | ✔️ |
| Editing a photo | ✖ | ✖ |
| Deleting a photo | ✖ | ✖ |
| Videos | ✖ | ✔️³ |
| Editing a video | ✖ | ✖ |
| Deleting a video | ✖ | ✖ |
| Audio and voice messages | ✖ | ✖ |
| Editing audio | ✖ | ✖ |
| Deleting audio | ✖ | ✖ |
| Stickers and graphical emoji | ✖ | ✔️³ |
| Editing a sticker | ✖ | ✖ |
| Deleting a sticker | ✖ | ✖ |
| Contacts | ✖ | ✖ |
| Other files and documents | ✖ | ✖ |
| Contact’s avatar | ✖ | ✖ |
| Typing indicator | ✖ | ✖ |
| Message delivery status | ✖ | ✖ |
| Read receipts | ✔️ | ✔️ |
| Product card | ✖ | ✖ |
| Order card | ✖ | ✖ |
| Message reactions | ✖ | ✔️⁴ |
| Message with quick reply buttons | ✔️⁵ | ✔️⁵ |
| TikTok post shared in a conversation | ✖ | ✔️⁶ |
✔️ - supported by the integration, subject to the explanations below.
✖ - not supported by the current version of the integration. This symbol does not mean that the feature is unavailable in the TikTok app itself.
- A text reply quoting the original message by its identifier can be sent from Simla.com. For incoming replies, the link to the original message is passed on if TikTok provides it.
- Photos can only be sent if TikTok allows images in that particular conversation. One image per message is supported.
- Incoming videos are passed on as files; stickers and graphical emoji are passed on as images. If TikTok does not provide attachment data, a text label indicating the message type may appear instead.
- Supported emoji appear as reactions: adding and removing them is synchronized from TikTok. One reaction per message is allowed. Other incoming reactions may appear as separate text messages.
- Messages with 1–3 text quick reply buttons can be sent from Simla.com. The message text must contain 1–40 characters, and each button label must contain 1–20 characters. An incoming TikTok template is displayed as text; its interactive buttons are not transferred.
- The post text and link are passed on if they are available in the TikTok event.
Message and attachment limits
| Parameter | From Simla.com to TikTok | From TikTok to Simla.com |
|---|---|---|
| Regular text message length | Up to 6000 characters | As provided by TikTok |
| Images | JPEG, PNG, WebP; up to 3 MiB per image | Up to 20 MiB per attachment |
| Videos | Not supported | Up to 20 MiB per attachment |
| Stickers and graphical emoji | Not supported | Up to 20 MiB per attachment |
| Audio, documents, and other files | Not supported | Not supported |
WebP is converted to PNG before sending. The resulting image must also fit within the 3 MiB limit. 1 MiB = 1,048,576 bytes. The integration applies the incoming attachment limit; availability of the attachment itself depends on TikTok.
Working with conversations
- A conversation with a new customer cannot be started from Simla.com. The customer must first message the Business Account in TikTok.
- Replies in existing conversations depend on TikTok’s permitted reply period, account permissions, and restrictions for the particular conversation. Connecting the module does not remove these restrictions.
- After an account is connected, the direct conversation history available through TikTok is imported automatically, including message requests. A complete conversation archive is not guaranteed.
- Multiple Business Accounts can be connected. A separate channel is created for each account. Connecting the same account again, including to another Simla.com system, is not allowed.