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Contents

1. Before connecting
2. Open the module in the Marketplace
3. Open the TikTok login window
4. Authorize the account in TikTok
5. Check messaging

The TikTok module lets the team receive customers’ direct messages and reply from the Chats section in Simla.com. Connect it from the module page in the Marketplace using the TikTok authorization window.

Before connecting

• Prepare the TikTok Business Account to use with the integration. Personal accounts cannot be connected. For account types and switching to a Business Account, see TikTok Help.
• Make sure TikTok Business Messaging API integration is available for the account and its region. If TikTok restricts access, switching to a Business Account alone is not enough. If availability is unknown, contact integration support before connecting.
• Have the login details for the intended TikTok account and access to the login verification method, in case TikTok requests verification.
• Allow customers to send direct messages to the account. In the TikTok app, check Settings and privacy → Privacy → Direct messages. To receive messages from new customers, select Everyone if that option is available. Menu names may vary by app version. See TikTok’s recommendation for direct message settings.
• Sign in to Simla.com as a user with permission to connect and configure integration modules. To work with messages afterwards, agents need access to Chats and the connected channel.

Open the module in the Marketplace

1. In Simla.com, go to Settings → Marketplace → Messengers and chats.
2. Find the TikTok module and open its page.
3. If the module is not connected yet, click Connect and complete the connection to the system. Then open the module settings.
4. If the module is already connected, open the settings for the existing connection from its page.

The module opens the TikTok accounts page. This page shows previously connected accounts and the button for adding another account.

Open the TikTok login window

Click Add TikTok account. The TikTok login and authorization page opens.

If the button is unavailable, wait for the page to load. If an error appears, refresh the module page and try again.

Authorize the account in TikTok

1. Sign in to the Business Account to connect. If already signed in, make sure the correct account is selected.
2. Complete login verification if TikTok requests it.
3. On the permissions screen, review the requested access and confirm the connection. Grant all requested permissions: they are needed to retrieve account data, read and send messages, and synchronize read receipts.
4. Wait for the automatic return to the Simla.com module and for the connection to finish. The account appears in the TikTok accounts list.

If authorization is cancelled, permissions are denied, or a connection timeout message appears, return to the module, refresh the page, and start again using Add TikTok account.

Check messaging

After the account is connected, the module creates a channel and starts importing the available conversation history. The import may take time; the completeness of the history depends on the data TikTok provides.

Send a new direct message to the connected Business Account from another TikTok account. Open Chats in Simla.com, find the conversation, and send a reply. Check that the reply appears in TikTok.

Replies can be sent in existing conversations subject to TikTok’s restrictions. A conversation with a new customer cannot be started from Simla.com. Supported message types and restrictions are described in TikTok integration features.

To connect another Business Account, reopen the module from the Marketplace and repeat the login, authorization, and messaging check for the other account.