It should be noted that outgoing messages from mobile applications are also uploaded to the system. That is, when writing a response by the manager directly from the application - the response will be displayed in the system, in the dialogue with the customer.
| Functionality | From the system to
WhatsApp | From WhatsApp
to the system |
| : ———————————————-: | : ————————————————- ———–: | : ————————————————- ———-: |
| Sending messages | ✔️ | ✔️ |
| Editing a message | ✖ | ✖ |
| Deleting a message | ✖ | ✖ |
| Quoting a message | ✔️ | ✖ |
| Forwarding a message | ✔️ / ✖ | ✔️ / ✖ |
| Sending a photo | ✔️ | ✔️ |
| Photo еditing | ✖ | ✖ |
| Deleting a photo | ✖ | ✖ |
| Sending videos | ✖ | ✖ |
| Video editing | ✖ | ✖ |
| Deleting a video | ✖ | ✖ |
| Sending audio | ✔️ / ✖ | ✔️ / ✖ |
| Audio editing | ✖ | ✖ |
| Deleting audio | ✖ | ✖ |
| Sending a sticker | ✖ | ✔️ / ✖ |
| Editing a sticker | ✖ | ✖ |
| Deleting a sticker | ✖ | ✖ |
| Sending a contact | ✖ | ✖ |
| Editing a contact | ✖ | ✖ |
| Deleting a contact | ✖ | ✖ |
| Uploading a file | ✔️ | ✔️ |
| Editing a file | ✖ | ✖ |
| Deleting a file | ✖ | ✖ |
| Uploading an avatar | ✖ | ✔️ / ✖ |
| Displaying as an interlocutor is typing a message| ✖ | ✖ |
| Mark that the message has been read | ✔️ | ✔️ |
| Product card | ✔️ | ✖ |
| Order card | ✔️ | ✖ |
✔️ - Implemented
✖ - The method is not available for interaction on the messenger side
✔️ / ✖ - Available on the messenger side, but not yet implemented on the integration module side