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Communications in the customer card In the customer card, the "Communications" block includes the following general indicators: number of sent SMS and email messages, chats, and incoming/outgoing calls. false W3sidGl0bGUiOiJTYWxlcyIsInVybCI6Ii91c2Vycy9vcGVyYXRpbmctYWN0aXZpdHkvIn0seyJ0aXRsZSI6IkN1c3RvbWVycyIsInVybCI6Ii91c2Vycy9vcGVyYXRpbmctYWN0aXZpdHkvY2xpZW50cy8ifSx7InRpdGxlIjoiQ3VzdG9tZXIgcGFnZSIsInVybCI6Ii91c2Vycy9vcGVyYXRpbmctYWN0aXZpdHkvY2xpZW50cy9jbGllbnQtcGFnZS8ifSx7InRpdGxlIjoiRGF0YSBpbiB0aGUgY3VzdG9tZXIgY2FyZCIsInVybCI6Ii91c2Vycy9vcGVyYXRpbmctYWN0aXZpdHkvY2xpZW50cy9jbGllbnQtcGFnZS9kYXRhLWN1c3RvbWVyLWNhcmQvIn1d Sales /users/operating-activity/ ["users","Sales"] ["users","Sales","Customers"] users

Communications in the customer card

In the customer card, the "Communications" block includes the following general indicators: number of sent SMS and email messages, chats, and incoming/outgoing calls.

In the customer card, the “Communications” block includes the following general indicators: number of sent SMS and email messages, chats, and incoming/outgoing calls.

If a customer unsubscribes from store mailings, a corresponding entry will appear showing the date and time of unsubscription.

Communication statistics are updated when a status is received from the operator (email / SMS) or at any action in a chat (sending / receiving a message).

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