Abandoned cart is the order that has not been completed on the site.
In the customer card, the abandoned cart is displayed in the In progress block.
A cart is considered abandoned if a customer completes his visit and is inactive for 30 minutes. However, if the customer is active again after 30 minutes and still has a cart left, the abandoned status is removed.
The abandoned cart can be transfered to a customer card in one of the following ways:
- install Daemon Collector on the website;
- use one of the integration modules (Shopify, Prestashop, WooCommerce) with the built-in abandoned cart function;
- transfer via API.
Important!
In order for the system to monitor a customer’s abandoned cart, the customer must be logged in to the site.