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Contents

1. Automatic payment sequence
2. Payment in the system

You can pay for licenses in three ways:

• in the system;
• using automatic payment;
• from the system account.

Automatic payment sequence

The system uses the following sequence to check and process payment:

1. Manual payment by the user

   The system checks whether the user has paid manually by bank transfer or card. If the payment is confirmed, the process stops. Otherwise, the next step runs.

2. Automatic payment check

   The system checks whether automatic payment with a linked card is enabled. If it is enabled and the card has sufficient funds, the amount is charged automatically. Otherwise, the next step runs.

3. Charge from the system account

   If automatic payment is disabled or the card does not have sufficient funds, the system checks the system account balance. If sufficient funds are available, the amount is charged and the license is paid. Otherwise, the system is suspended.

Payment in the system

Open the user profile from the lower-left corner of the interface.

Click Pay next to the plan name. In the payment panel, specify the following settings:

1. Number of users — enter how many employees will work in the system. The minimum is 3. The license price is recalculated automatically when the number of users increases.

2. CRM Marketing — select a CRM Marketing billing model:

   • By customer database size — a fixed cost based on the number of customers stored in the system, for example up to 10,000 contacts;
   • Performance-based billing — a 5% charge on attributed orders, meaning orders placed after an interaction with marketing campaigns.

3. Loyalty program participants — enter the estimated number of customers who will participate in the program.

4. Email package — enter the expected email campaign volume. This setting determines how many messages can be sent during the selected period.

5. Billing period — select the license period:

   • 1 month — base price;
   • 6 months — 5% discount;
   • 12 months — 10% discount.

   The total amount is calculated automatically based on the selected period.

6. Payment method — select one of the following options:

   • System balance — charge the internal account, provided it has been topped up in advance;
   • Bank card — pay immediately using one of the card payment methods available in the payment form;
   • Invoice — receive an invoice at the system owner’s email address and pay it by bank transfer using the provided details.

7. Additional card payment options:

   • Automatic license renewal — the renewal amount is charged three days before the current period ends;
   • Top up the account when the balance reaches a minimum — set a minimum balance and an automatic top-up amount. The account is topped up when the balance falls below the threshold, for example to pay for SMS messages, file storage, or artificial intelligence tools.

Click Proceed to payment.

If you select a bank transfer, the invoice is sent to the system owner’s email address.

Bank transfer payments are credited automatically within 24 hours.

If the payment reference is missing, the payment is treated as incorrect. Contact technical support to have it processed.