This step is also required to get the official business account status for the channel. For detailed instructions, see Facebook help.
To start the verification process in Business Manager:
- Open the “Business settings” page (https://business.facebook.com/settings).
- Click “Security Center”.
- Open the “Business verification” section and click “Start verification”. Verification status can be checked in this section.
- Enter your business details, upload the required documents (a list of the required documents is below the links) and confirm your contact phone number or e-mail.
After Business Manager verification, an automatic check for compliance with WhatsApp’s policies is initiated. If the organisation is already verified by Facebook, the provider starts the channel registration.
After confirmation of compliance with WhatsApp’s policies, the provider connects and configures the account.
Note
By default, only the phone number of the customer who wrote is transferred by the provider. To transfer contact details, address to your personal manager.
Then you must pass two-factor authentication via SMS or a phone call depending on the type of the phone number to which the business account is registered. To get a call to the landline phone number +7495, disable IVR for some time or set up call forwarding from the numbers that will be used for the call.
To register the account to the number 8800, make sure that there are no restrictions on receiving international calls (in our case calls from the USA, +1…).
For mobile phones you should not use the phone number that was earlier used for registration of a user or unofficial business account on WhatsApp. But if it was used, deactivate it via the WhatsApp Business application.
The status of the official account and a verification tick will be given after two-factor authentication.
When the verification and all connection steps are completed, the provider will send the data for authorisation. Forward this data to our technical support support@retailcrm.ru to connect to retailCRM.
After the connection is carried out, a new channel will be displayed and messages will be sent to chats.