Analytics by managers
Instructions for setting up and working with a wide range of analytical widgets in the context of employees. Finding out the rating of employees.
Global calls report by manager
The global report displays the total and average indicators related to telephony and calls-related activites for the a manager in the system.
Online calls report by manager
The online-report displays the total and average telephony indicators for the last manager's session in the system, as well as whether the manager is now online (and their status).