WhatsApp integration features
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It should be noted that outgoing messages from mobile applications are also uploaded to the system. That is, when writing a response by the manager directly from the application - the response will be displayed in the system, in the dialogue with the customer.

Functionality From the system to
From WhatsApp
to the system
Sending messages ✔️ ✔️
Editing a message
Deleting a message
Quoting a message ✔️
Forwarding a message ✔️ / ✖ ✔️ / ✖
Sending a photo ✔️ ✔️
Photo еditing
Deleting a photo
Sending videos
Video editing
Deleting a video
Sending audio ✔️ / ✖ ✔️ / ✖
Audio editing
Deleting audio
Sending a sticker ✔️ / ✖
Editing a sticker
Deleting a sticker
Sending a contact
Editing a contact
Deleting a contact
Uploading a file ✔️ ✔️
Editing a file
Deleting a file
Uploading an avatar ✔️ / ✖
Displaying as an interlocutor is typing a message
Mark that the message has been read ✔️
Product card ✔️
Order card ✔️

✔️ - Implemented

✖ - The method is not available for interaction on the messenger side

✔️ / ✖ - Available on the messenger side, but not yet implemented on the integration module side

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Setting up integration with WhatsApp
This article describes how to connect WhatsApp to the system.
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Resolving Errors Received from Notifications
This article presents potential errors that may occur when operating the WhatsApp module and how to solve them.