Using the Yandex.Dialogs platform, you can add your chat to Yandex search. This will allow operators, for example from support or sales, to communicate with customers directly in the search results.
Before connecting, you need to create an API key that will be used to pass messages. The key is available in the "API access keys" section.
Configuring the module before connecting Yandex.Chats
Go to the "Marketplace", select the module for integration with Yandex.Chat and click on the "Connect" button. On the connection page, specify the system URL and the created API key. Remember to save your changes.
After saving, two tabs will appear: "Bots" and "Managers".
In the "Managers" tab, the users responsible for dialogues from Yandex are specified. After choosing the users, save your changes.
The "Bots" tab contains the name of the channel. The "CHAT ID" value is required to link the channel created in the system with the chat created on the Yandex side.
Note
A bot cannot be added if the required users are not selected in the "Managers" tab.
Creating a chat to integrate with the system
After configuring the integration module, proceed to creating a chat.
Chats must be created in the Yandex.Dialogues service. Don't forget to enter the service with the login for which the rights to the site in Yandex.Webmaster were confirmed.
Note
Confirmation of rights to the organisation's website in Yandex.Webmaster is a prerequisite for connecting the chat.
Click on "Create dialogue" to start configuring.
In the window that appears, select the "Chat for business" option.
How to configure the chat being created
Let's consider the main fields that must be filled in.
Note
All settings fields are required, except for a welcome message and autosuggests.
Website for brand use rights verification - this is your website's address. Correctly specify the address of the main mirror with the scheme, for example, https://example.ru/.
- Rights to the site must be verified for an account in Yandex.Webmaster. Yandex.Dialogues will check this automatically.*
Provider - the platform you use to chat with users. This is a mandatory field in which you must select the "RetailCRM Chat" option.
ID - channel identifier that must be copied to the Yandex.Dialogues chat settings from the system. The identifier is generated in the integration module on the system side in the "Bots" tab.
URL - URLs of pages for which the created chat should be included in search results. Using this field, you can restrict chat to certain pages of the site. Each URL should be specified on a separate line.
Read more details about the dialogue URL and other fields in the Yandex documentation.
After filling in the fields and specifying the settings, send the chat for verification by clicking the "To moderation" button.
After the moderator approves the chat, start the chat with the "Publish" button. It can take up to 1 hour for the chat to be published.
If you have any questions about setting up a new chat with an organisation, please contact Yandex technical support through this link.
Chats look like this directly in the search engine:
For more information about how to work with chats in the system, see the related article.