Working with chats
Functional characteristics of chats. Fast reacting to messages. RetailCRM and messengers as a whole.
Functions available in chats
This article describes how to reassign dialogues, the different filters that are available, and how to send files to customers.
Quick-replies in chat
To the right of the area where messages are typed, there is a lightning bolt icon. This is used for creating and sending quick replies in the chat. This article describes how to create and use quick-replies.
Working with widgets in the chat window
Widgets are available for quick access from the chat window to the client's data, which can be customized for yourself.
Chats in the customer and order card
Links to dialogues with the customer are displayed in both the customer and order cards.