Simple communication. All messages in a single window. Omnichannel.
Chat settings 3
General chat settings
The system allows you to integrate with popular online chats and messengers. You can also communicate internally between system users from within the chat section.
Activating chat widgets
In the "Widgets" tab you can configure the correspondence between channels and stores. This article explains what this section is for and how you can work with it.
Time limits for chats
In the "Time limits" tab you can configure the visual display of expired dialogues. Time limits can be set both by default for all channels, and for each channel separately.
Working with chats 7
Functions available in chats
This article describes how to reassign dialogues, the different filters that are available, and how to send files to customers.
Quick-replies in chat
To the right of the area where messages are typed, there is a lightning bolt icon. This is used for creating and sending quick replies in the chat. This article describes how to create and use quick-replies.
Working with the "Customer" widget in the chat window
Using the "Customer" widget during a dialogue with a customer allows you to immediately save a customer in the database, specify contact information and create a new order with pre-filled in data.Show all