You can't start a dialogue with a new customer from within the chat.
The system allows you to integrate with popular online chats and messengers. You can also communicate internally between system users from within the chat section..
How to set up access to chats
To access the chat function, the responsible user group must be granted the neccessary access rights in the user group settings. We recommend creating a separate group of users with access to all chat functions. Users with administrator rights and those who are"Chat administrators" have access to all dialogues in the system.
The "Chat administrator" right grants the manager administrative rights specifically within the scope of the chat functionality.
Do not forget to activate the use of chats in the general system administrative settings. Go to the "Chats" section in the "Administration" of the system and activate the setting.
Available chat settings
In this section you can configure the time for a dialogue to be automatically closed, as well as to which manager wil dialogues be assigned. Automatic closing only works if the dialogue is assigned to a manager. Unassigned dialogs are kept open for a month, after which they are automatically closed.
The distribution setting is used if the system does not have any bot for automatic dialogue distribution enabled.