If you plan to process orders as quickly as possible, it is useful to set up a time limit so that each order is in a certain status for a specific amount of time.
Time limits on statuses in non-working hours are not taken into account. For example, if a time limit of 1 day (24 hours) is set with an 8 hour working day, the limit will only work after 3 days.
Working hour settings are located in the system administration settings section, under the “Working hours” and “Non-working dates” fields.
If the order has exceedeed the time specified in the status time limit, the relevant manager will receive a notification.
Simultaneously with the notification, the order is automatically marked as "Expired". You can filter by orders by status in the order list table, including expired orders.
Order expiration is checked every two minutes, so there may be a delay in adding a mark within this interval.
You can use a trigger to respond to the adding of a mark in an order. For example, you can set up a trigger to send an SMS/email to customers informing them of any delays to the processing or shipping of an order.