Analytics on communications
Instructions for setting up and working with reports for different types of communications.
Operating communications
3
Analytics on personalized emails
This article describes the general statistics on sent emails and email sending dynamics.
Analytics on personalized SMS
This article describes the general statistics on sent SMS messages and sending dynamics.
Chat dialogue analytics
This article describes the general statistics on chats and the dynamics of messages in chats.
Analytics on bulk mailings
2
Mass mailing analytics
This article describes how email sending statistics are collected, in addition to sending dynamics within the framework of mass mailings.
Bulk SMS mailing analytics
This article describes how statistics are collected for SMS sending, in addition to sending dynamics within the framework of bulk mailings.
Chat Analytics
3
”Sales funnel in chats" widget
It allows you to track the entire path of orders, as well as determine the effectiveness of sales through a particular channel. The widget takes into account only orders created through chats.
“Assessing the efficiency of managers in chat” widget
It allows you to assess the performance of a manager in chats according to the established criteria in the chatbot “Assessing the efficiency of managers in chat”. The executive will understand the manager’s growth points when communicating with customers.
Workload in chats by hours
The widget will help you monitor the number of customer dialogs during the day for a selected period, identifying peak hours when the largest number of requests are received.
This will allow you to distribute the work schedule of managers effectively in accordance with the flow of requests, as well as determine the period for the optimal launch of advertising campaigns.