Before connecting the module you need to create a public page on Facebook, the messages from which will be sent to the system.
How to connect a Facebook page to the system
To connect the module, go to the "Marketplace" section, click on the "Facebook + Instagram" module and click on the "Connect" button in the popup window that opens.
then click on the "Log in With Facebook" button to connect the page to the system.
Important!
Connection to Facebook Messenger is carried out via OAuth authorisation. Before connecting, make sure that you are logged in to the Facebook account under which the public page was created.
After clicking, a window will open where you need to click on the "Continue as ..." button to confirm the rights.
After confirmation, you will proceed to the next stage, where you need to select the page that you want to connect to the system. After selection, click on the "Continue" button.
Next, the permissions that the system will receive are configured. Leave all options active, otherwise the integration may not work correctly.
Click on the "Done" button to complete the configuration and give the system access to the page for exchanging messages between Facebook and retailCRM.
For more information about how to work with chats in general, see the corresponding section.
The different ways of working with the Facebook Messenger module are described in the following article.