Collapsed and open states
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Collapsed state

In this setting, you can configure the tooltip text (text that is displayed when the widget is closed) and the delay in displaying the widget after loading the page (specified in seconds).

Note

The maximum delay is 10 minutes.

Open state

In this setting, an introductory text is set that will be displayed immediately when the widget is opened on the site.

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In the settings of the Live Chat you can specify links to popular messengers.
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Offline mode in Live Chat
In the "Offline mode" block, the the feedback form display settings are configured. The form appears if the managers responsible for the Live Chat are offline.
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