Offline mode in Live Chat
Copy the link to the article
Copied

In the "Offline mode" block, the the feedback form display settings are configured. The form appears if the managers responsible for the Live Chat are offline. The Live Chat widget monitors the status of managers every 30 seconds.

When you activate the "Apply offline mode" option, additional fields will appear that will allow you to: set up responsible managers, send a message in the chat to the customer, and configure fields for an offline form and a message after sending the data. Once you have selected the fields, you can make them mandatory.

After filling in and sending the form, the system automatically creates an order with the data entered by the customer.

For the order you are creating, you must specify the order method.

Thank you for your feedback.
Was this article helpful?
No
  • Рекомендации не помогли
  • Нет ответа на мой вопрос
  • Текст трудно понять
  • Не нравится описанный функционал
Yes
Previous article
Collapsed and open states
These settings determine how the welcome text is displayed when the Live Chat widget is collapsed and expanded.
Next article
Contact form
In the "Contact form" block, you can configure how the form that will appear in the Live Chat before starting a dialogue is displayed.
#}