Telephony
You can connect a cloud or stationary PBX to the system. For the modules located in the Marketplace, we have prepared articles describing the available options and the connection process.
Aircall
2
Features of integration with Aircall telephony
The functional characteristics of telephony are described.
Setting up Aircall connection to the system
Detailed description of the process of integration with telephony.
Zadarma
2
Technical information for Zadarma telephony integration
Call forwarding rules can be overlapped by internal PBX settings in your personal account in “Zadarma”.
Setting up the connection between Zadarma and RetailCRM
1) Create an API key in the system. 2) Configure the necessary settings in your personal "Zadarma" account. 3) Connect to the integration module. 4) Configure the correspondence of employees and extensions.