Working with DPD in the order card
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DPD module supports work with marked goods . If they are in the order, the module sends the codes for marking goods to the DPD delivery service.

The field of the marking code for a specific unit of goods can be filled in or left blank at the time of transfer of information to DPD. If there is a code, it is transmitted to DPD to use the information for delivery / payment.

Consider an order in which the DPD delivery type is selected. Mandatory fields for filling are: "Shipping warehouse", "Weight" and "Dimensions".

DPD has the ability to arrange international delivery. That is, delivery is possible both from Russia to other countries, and from any country to Russia.

When used in an order, prepayment is initially allocated to the cost of delivery, and then to the cost of goods in the order.

Shipment of parcel

If warehouses and booking function are connected, the area with the ability to ship will be displayed. Specify the shipping warehouse from which the DPD delivery service will pick up the goods for further delivery.

Dimensions and weight of the parcel

Next, you should pay attention to the dimensions of the package. If there is only one parcel for the order, then it is enough to use the main fields that are located before the choice of the delivery method. Dimensions can be set by default, in the basic settings, in the "Orders" section.

The field"Do not send data to the delivery service"allows you to customize the delivery fields and save the order without fear that the information will go to DPD and a delivery request will be created until the required information is filled in. If you tick this box, all required fields become optional when ordering a delivery. The functionality is useful in cases when the goods in the order are first made / assembled, and only after that the order is transferred to the delivery service. The checkbox "Do not send data to delivery service" is active by default. This field is also available in triggers.


The order will not be sent to the delivery service if it is in the "Cancel" status group.

Working with packages

If you need to send several parcels in one order, you can add packaging. By default, the entire order is considered one package with the weight and dimensions equal to the weight and dimensions of the entire order. When you click on the link, a pop-up window will appear in which you must specify the weight, dimensions and goods for each parcel.

Here you can add a few more packages or copy an existing package.


Packaging can be added for each item separately.

If you put a tick in the box"Self-delivery to the terminal", you will need to independently deliver the parcel to one of the DPD terminals. In the "Terminal of dispatch" field, you must enter the first letters of the city where the store's warehouse is located, and a list of DPD terminals will appear where the parcel will need to be delivered before it is sent to the client. At the same time, information about the operating mode of the terminal will be pulled into the system, which can be transferred to the courier.

It is also possible to print out the register of shipments and hand them over to the courier. For details, see the “Shipment of Orders to Delivery Service” section.

If several parcels are issued within the framework of the order, then write down the dimensions in the "Parcels" area. If the dimensions were specified in the fields above ("Warehouse" area), and new parcels were added, then the priority will be given to information from the parcels when placing an application. If the parcels are the same in size and weight, then enter the corresponding number in the “Number of parcels” field, and fill in the dimensions only once.

The barcode number is filled in only if the work is carried out through its own barcode system.

Next, select the sending terminal. If the “self-delivery” checkbox has already been set in the integration settings and the terminal is specified, then the selected option will be displayed by default.

Formation of the order for delivery

To form an application for delivery, be sure to enter the city, and you need to choose it from the prompts for the first letters. The choice is necessary to link the specified value with the directory, and the delivery service to interact correctly with it. After selection, the region will be automatically substituted for the specified city.

Next, you need to selectdelivery method. In the pop-up window, all types of delivery rates are presented, and filtering of the points of issue of orders through the special line "Pickup address" is available. After choosing a delivery method, the name of the service, delivery cost and delivery time appear in the order card.

After DPD accepts the parcel, it transfers the updated shipping cost to RetailCRM. The transferred data is recorded in the "Cost" field, as well as in the "Cost" field, if it has not been filled in manually.

If the payment is made by cash on delivery, the charged commission is displayed in the field “Commission for sending by cash on delivery”.

If there is only one parcel, you can indicate the number of the parcel's departure, which will track the delivery status.


In the demo version of the system, tracking of postal items is not performed.

Further, it is proposed to fill in the following fields: Date of cargo acceptance (required), Time interval of cargo acceptance, Time interval of cargo delivery.

The time interval for receiving the cargo can be specified in the default settings, then the corresponding field will already be filled in.

The time interval for delivery of the cargo is paid separately according to DPD terms.

Valuable cargo must be ticked off.

For each item in the order, you can set a declared value, which may differ from the actual value of the item in the order. When you click on the declared value, a window opens, where the declared value for each item is displayed separately. In the same window, you can edit the declared value.

Note that the default declared value is equal to the sum of the goods (unless the "Default Zero Declared Value" option is enabled).

Further, you can select additional services. When you check the"Waiting on address"checkbox, an additional area will appear with a choice of reasons for waiting.

After filling in all the fields, the calculated delivery cost from DPD will appear.


If some data in DPD requires clarification, the status "Under consideration" is set when creating a delivery request. While the application is in this status, it cannot be edited.

When changing an order for which a DPD delivery has already been created, but which has not yet been shipped, the order for delivery of this order to DPD is canceled and a new one is created with a customer number corresponding to the order number in the system with the postfix 'DPD1' - for the 1st order change , 'DPD2' for the second, etc.

If a "Legal entity" is selected in the order, the "Full name" of the organization will be sent to DPD, if it is specified in the order.

After saving the order and confirming the application in DPD, the order is assigned a shipment number.

If DPD suddenly needed to reschedule the order the next day, they change the shipment number. In order not to lose tracking of statuses for an order in the system, you must manually change the shipment number. You can also immediately print a sticker or DPD consignment note here.


The shipment number should be changed only in extreme cases, when this information for some reason has not been pulled into the system.

Print forms "DPD Label" and "DPD Invoice" are available in the order list for batch printing .

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