Live Chat functions
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Functionality From the system to
Live Chat
From Live Chat
to the system
Sending messages ✔️ ✔️
Editing a message ✔️ ⏳
Deleting a message ✔️ ⏳
Quoting a message ✔️ ⏳
Forwarding a message ✖ ✖
Sending a photo ✔️ ✔️
Photo Editing ✖ ✖
Photo deletion ✔️ ✔️
Sending Videos ✖ ✖
Video Editing ✖ ✖
Deleting Videos ✖ ✖
Sending Audio ✖ ✖
Audio Editing ✖ ✖
Deleting audio ✖ ✖
File sending ✔️ ✔️
Editing a file ✖ ✖
Deleting a file ✖ ✖
Uploading an avatar ✔️ ✖
Displaying as an interlocutor is typing a message ⏳ ⏳
Mark that the message has been read ✔️ ✔️
Product card ✔️ ✖
Order card ✔️ ✖

Explanations:

✔️ - Implemented

✖ - The method is not available for interaction on the messenger side

⏳ - Available on the messenger side, but not yet implemented on the side of the integration module

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Contact form
In the "Contact form" block, you can configure how the form that will appear in the Live Chat before starting a dialogue is displayed.