Live Chat functions
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Functionality From the system to
Live Chat
From Live Chat
to the system
Sending messages ✔️ ✔️
Editing a message ✔️
Deleting a message ✔️
Quoting a message ✔️
Forwarding a message
Sending a photo ✔️ ✔️
Photo Editing
Photo deletion ✔️ ✔️
Sending Videos
Video Editing
Deleting Videos
Sending Audio
Audio Editing
Deleting audio
File sending ✔️ ✔️
Editing a file
Deleting a file
Uploading an avatar ✔️
Displaying as an interlocutor is typing a message
Mark that the message has been read ✔️ ✔️
Product card ✔️
Order card ✔️

Explanations:

✔️ - Implemented

✖ - The method is not available for interaction on the messenger side

⏳ - Available on the messenger side, but not yet implemented on the side of the integration module

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Contact form
In the "Contact form" block, you can configure how the form that will appear in the Live Chat before starting a dialogue is displayed.