Analytics by managers

Instructions for setting up and working with a wide range of analytical widgets in the context of employees. Finding out the rating of employees.

Configuring the "Manager analytics" section

In the global filter, you can filter by user groups and date.

"Best managers" widget

This widget displays top managers who have the highest value for a certain indicator in the specified period.

"Chats" widget

The "Chats" widget displays the number of messages and dialogs processed by managers during the specified period.

"Finances" widget

The "Finances" widget allows you to see the expenses for different managers in a specified period.

"Calls" widget

The "Calls" widget allows you to see the number of calls made and answered (or not answered) by different managers for a specified period.

"Tasks" widget

This report shows the status of tasks assigned to managers for the specified period.

"Managers activity" widget

The "Managers activity" widget shows how many orders, and in which statuse,s were transferred by managers during a specified period.

"Processing expiration" widget

The "Pocessing expiration" widget shows how many times (and in what statuses) a manager's orders were marked with the "Expired" flag for the specified period.

Order-based reports by manager

This analytics section displays order-related parameters for system managers, including: number of orders, number of products in the order, income, gross profit, upsales and average orver value (AOV).

Manager cost-reports

This section of manager-related analytics displays a detailed report on costs for individual employees.