AI Agents

Conditions

Conditions: Rules for the availability of steps, actions, and signals based on conversation and environment data

Delayed actions

Delayed actions: Launching steps by a timer: reminders, resuming work

Schedules

Schedules: Working hours and custom schedules that affect the agent's behaviour

Knowledge base

Knowledge base: Documents the agent searches for information to answer the client

Catalog subagent

Catalog subagent: Working with the product catalog and orders

Agent versions and statuses

Agent versions and statuses: Versioning the agent configuration, statuses, safe changes

Testing and debugging

Testing and debugging: How to check the agent's behaviour and find the causes of problems

Anti-patterns

Anti-patterns: Frequent configuration mistakes and why they lead to failures

Billing

Billing: What you are charged for: the active chat, dynamic cost, periods, invoices

Client handling history

Client handling history: A log of the agent's work for each chat: the course of reasoning and steps, delayed launches