Connecting messengers and chats
Integration with the most popular messengers and social networks.
Facebook Messenger
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Integration with Facebook Messenger
This article gives a step by step explanation of the process of connecting the system to Facebook Messenger.
Working with Facebook comments
To use the comments transferring feature you have to be connected via OAuth-authorization. Older connections that were made through the application being created do not support the transfer of comments.
Facebook Messenger module functions
Facebook Messenger module functions are outlined in the table below.
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VKontakte
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Creating and configuring a community on the Vkontakte side
This article shows you how to create and configure a community in Vkontakte for further integration with the system.
Setting up an integration with the VKontakte module
By connecting the VK Messenger module to the system, managers will be able to receive messages from VKontakte users and reply to them on behalf of the community via the system interface.
VKontakte integration module functions
VKontakte module functions are outlined in the table below.
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Live Chat
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General Live Chat settings
This module is a chat solution for website installation. By installing the JS code and configuring the appropriate settings, customers will be able to message you from the Live Chat on the website directly to the system.
Setting up auto messages
This section will allow you to create conditions, being guided by which the Live Chat will send an automatic message to the customer.
Links to social networks for the Live Chat
In the settings of the Live Chat you can specify links to popular messengers.
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